Privacy Policy

Please review this Privacy Policy carefully to understand these terms and your rights and options.

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Dog looking the camera and smiling

Alliance Animal Health (“we” or “our) takes your privacy seriously. This Privacy Policy applies to all visitors (‘you” or “your” or “user”) to our website (“Site”).  

We provide this Privacy Policy to inform you of the type of information we collect when you visit our Site, and how we use and share that information. Please review this Privacy Policy carefully to understand these terms and your rights and options. 

You can visit our Site to learn about our business, how we work with our Veterinary Affiliates, review and respond to job opportunities offered by our Veterinary Affiliates, and to contact us to learn more.  

This Privacy Policy is subject to change. If we make any material changes we will notify you by means of a notice placed on the Site prior to the change becoming effective and we will update the date above accordingly. We encourage you to periodically review this Privacy Policy. By using this Site, you agree to the terms and conditions in the most updated Privacy Policy. 

Information We Collect

“Personal Information” is information that identifies or can be used to identify a natural person. You are not required to provide Personal Information in order to use our Site, nor will we request Personal Information from you.

Information You Provide

We collect certain Personal Information that you voluntarily provide to us (or a third-party provider acting on our behalf) through the interactive features on our Site.

  • You may use the “Get in Touch” feature to inquire about our business, to provide comments, or report any problems with our Site.
  • You may apply for a current job opening offered by our Veterinary Affiliates by visiting the “Career Opportunities” page on our Site and providing your Personal Information in the information fields shown.
  • If you are a veterinary student, you may apply for available externships offered by our Veterinary Affiliates by visiting the “Student Opportunities” page on our Site and providing your Personal Information in the information fields shown.
  • Except as expressly stated above, we will not collect any other Personal Information from you through our Site.

Information Collected Automatically

As with most websites, our Site may automatically collect certain information about you through cookies and other similar tracking technologies, including:

  • Browser and device data, such as IP address, device type, computer and connection information such as your browser type, and operating system and version.
  • Usage data, such as confirmation when you open an email that we send you; and the URLs which lead you to and around the Site including the date and time of access.

We also use Google Analytics on our Site to help us analyze your use of our Site and diagnose technical issues. To learn more about the cookies that we use on our Site and how you can control our use of cookies and third-party analytics, please see our Cookie Policy below.

How We Use Your Personal Information

We will only use your Personal Information when and how the law allows us to. Any of the Personal Information we collect about you may be used for one of the following business purposes:

  • If you use our “Get in Touch” feature, the only Personal Information you will be required to provide is your first and last name, email, and information you choose to share in the subject and message fields. We will use this Personal Information to respond to your query and for no other purpose unless you disclose additional Personal Information after the initial response.
  • If you use our “Career Opportunities” or “Student Opportunities” features, you will be linked to a Third Party Site. Employment or internship positions are offered by our Veterinary Affiliates through the Third Party Site. If you choose to submit Personal Information in connection with an application, we will be given access to that Personal Information and will process it in accordance with the position for which it was submitted.
  • We may add Personal Information provided through a career or student opportunity application to our internal database and use that information for our internal research and business purposes.
  • We may aggregate and de-identify the Personal Information in our database and create reports that do not personally identify any individuals.
  • We may send emails about educational webinars and mentorship opportunities to students who have applied for internships. We may also send emails containing information on veterinary topics that may be of interest to individuals who have applied for professional positions with our Veterinary Affiliates.

If you have requested more information from us, we will use the email you provided to us to send you that information. You may limit emails you receive from us by following the instructions in the “Opt-Out” Section below.

When We Disclose Your Personal Information

We do not disclose Personal Information except as may be required or permitted by law, rule, or regulation. We disclose your Personal Information as outlined below:

  • Corporate affiliates, including our parent company, to provide and maintain our Site and for administrative purposes;
  • Service providers, to perform functions on our behalf such as appointment booking, website hosting, marketing automation, analytics, site optimization, and payment processing. There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply;
  • Social media platforms, when you choose to interact with us through social media features on out Site. Such interactions typically allow the social media platforms to collect some information about you through cookies and similar tracking technologies they place on your device. In some cases, the social media platforms may recognize you through its cookies even when you do not interact with their application. Please visit the social media platform’s respective privacy policies to better understand their data collection practices and controls they make available to you;
  • If we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger, restructuring or business transfer, including as part of the due diligence and transaction process;
  • Under applicable law, including laws outside your country of residence to comply with subpoenas and other legal processes;
  • To pursue available remedies or limit damages we may sustain;
  • To protect our operations;
  • To protect the rights, privacy, safety or property of us, you and others; and
  • To enforce our Site Terms of Use or other of our terms and conditions.

Cookie Policy

What Are Cookies?

“Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small text files that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one website to simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transactions on related websites. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies last longer and are used to recognize your computer when you return to the Site. Cookies are designed to make your online experience easier and more personalized. They can only be read by the server that placed them and are unable to execute any code or virus.

Web server logs are files that store the activity on a certain website.

How Do We Use Cookies?

We rely on partners to provide many features on our Site using data collected through cookies and similar tracking technologies. We use cookies and similar tracking technologies for the following purposes:

  • Site Operations: Enabling features that are necessary for providing you the services on our Site, such as managing your login session, tracking content views, and remembering your preferences in order to continually improve it and better serve the needs of our users.
  • Analytics: Allowing us to understand how our services are being used, track site performance, and make improvements.
  • Social Media: Enabling the sharing of content from our services through social networking and other sites.

Specifically, for analytics providers, we use Google Analytics which is a web analytics service offered by Google. Google Analytics uses the data collected to track and monitor the use of our Site. Google Analytics shares this data with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Can I Opt-out?

Most web browsers automatically accept cookies. You can change your browser settings to notify you of the cookies being set or updated, and to block cookies. Please note that if you have turned off all cookies, some features of the Site may not be available to you or otherwise function as intended. To learn more about how to manage cookies on different types of browsers, you can visit the website www.allaboutcookies.org.

To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

“Do Not Track” Browser Settings

We do not currently use technology that recognizes “do not track” signals from your web browser.

Links to Affiliate Sites

Our Site contains hyperlinks or embedded links (“Links”) to our “Veterinary Affiliates” who operate veterinary practices around the country. The Links are provided as a service to our users who are pet families of our Veterinary Affiliates and users who may be interested in the services and practices of our Veterinary Affiliates. We do not participate in the medical practices of any of our Veterinary Affiliates, and they have sole autonomy as to how they provide medical care to their pet patients. We do, however, assist our Veterinary Affiliates with the business side of their practices, and our assistance includes helping them design, launch, pilot and support their veterinary practice websites (“Affiliate Sites”) so they may best serve their patients and pet families. The terms and conditions of the Privacy Policy found on each of the Affiliate Sites governs and controls the type of Personal Information collected and how that Personal Information is used and shared. Once you have left our Site this Privacy Policy no longer applies. As part of our role in assisting our Veterinary Affiliates, after we have assisted them in launching their Affiliate Site, we may, from time to time, assist them in uploading content and generally supporting their Affiliate Site. We may, but are under no obligation to, review the content on those Affiliate Sites for accuracy, veracity, or reliability. Because we do not participate in any aspect of veterinary care, and may not regularly review content on Affiliate Sites, we are not responsible for any of the content, accuracy, or opinions expressed on any Affiliate Site. If you decide to leave our Site and access an Affiliate Site, you are solely responsible for the type of Personal Information you choose to disclose through the Affiliate Site, and your consent to how your Personal Information is collected, used, and shared by the Veterinary Affiliate. We are not responsible for the privacy policies applicable to Affiliate Sites and hereby disclaim all responsibility and liability for the content on and availability of any Affiliate Site.

Links to Third Party Sites

Our Site contains Links to websites run and controlled by third parties (“Third Party Sites”). These Links are provided to users as a convenience and services to our users. Some Links may take you to Third Party Sites containing information that may be useful or of interest to you.

You may also click on the Links located on our “Career Opportunities” and “Student Opportunities” pages. Those Links will take you to a Third Party Site where you may review and apply for current employment and internship opportunities offered by our Veterinary Affiliates. You may, at your sole option, apply for open employment or internship positions by completing the information fields on the Third Party Site. The Third Party Site uses applicant tracking software to collect your Personal Information and to process the application. We will be given access to your application and the Personal Information contained in that application, and we will provide your application to the appropriate Veterinary Affiliate. We may also allow the Veterinary Affiliate who is offering the job or internship position to access the application and the Personal Information contained in the application. Veterinary Affiliates will not have access to application data for positions they are not offering. We will not share your employment or internship application information with any third party.

We do not control the means by which your Personal Information is collected through the Third Party Site or the software used to collect it, nor do we control the security implemented by the third party that controls any Third Party Site. All Third Party Sites are operated independently from us. You understand and agree when you Link to any Third Party Site (whether for information or to apply for employment or an internship position) this Privacy Policy and the practices that we follow under this Privacy Policy will cease to apply. Rather, the privacy policy offered by the Third Party Site will apply to the Personal Information you provide through that Third Party Site. Please review the privacy policies listed on every Third Party Site that you visit.

We are not responsible for the content, accuracy, or opinions expressed on any Third Party Site or for the privacy practices of any third party. We will not, and are under no obligation to, investigate, monitor or check the Third Party Sites for accuracy or completeness, or for any obscene, scandalous, inflammatory, pornographic, indecent, profane, defamatory or unlawful content or materials. Inclusion of any Link to a Third Party Site does not imply approval or endorsement of the Third Party Site.

Security

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Personal Information from unauthorized use or disclosure. However, due to the open communication nature of the Internet, we cannot guarantee that communications between us will be free from unauthorized access by third parties.

Children Under the Age of 13

This Site is provided for and targeted to adults and is not intended to be used by children under 13 years of age. Student externships are not offered to children. We do not knowingly collect Personal Information from children under the age of 13. If you believe we have been provided Personal Information from or about a child under 13, please contact us at the email below. If we have stored any such Personal Information in our database, we will delete it as soon as reasonably practicable after receiving notice from you.

Opt-Out of Correspondence

You may choose to limit or cease receiving correspondence from us by using the opt-out option in e-mails you receive from us, or by emailing or calling us at the email and/or phone numbers below. We will process your request as soon as reasonably practicable after receiving your request.

Notice for California Residents

The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use and sharing of Personal Information as well as rights to access, delete, and restrict the same of certain Personal Information we collect about them. This Notice for California Residents explains how we collect, use, and share Personal Information, as well as how California residents can exercise their CCPA privacy rights.

If you are visually impaired, have another disability or seek support in other language, you may access our Notice for California Residents by emailing [email protected] or calling 866-983-5817.

Collection and Use of Personal Information

For the purposes of the CCPA, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include deidentified or aggregated information.  

For each category of Personal Information, the category of sources from which that information is collected, as well as the purpose of collection and use, is indicated in the table below: 

Category of Personal Information Category of Sources Purpose of Collection and Use
Identifiers. Name, address, online identifier, Internet Protocol (IP) address, email address, account name or other similar identifiers. Directly from you when you provide it to us, such as when you book an appointment or register for a pet portal account.

From our service providers and third parties with whom you directly share your Personal Information with.

From our systems when you use our Sites, such as your IP address.

  • To provide our Site and services.
  • To fulfil or meet the purpose for which you have provided the information.
  • To maintain and improve our existing Site and services and create new products, services, and features.
  • To provide marketing and advertising.
  • To personalize our Sites and services.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Name, signature, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number or any other financial information. Some Personal Information included in this category may overlap with other categories. Directly from you when you provide it to us, such as when you book an appointment or register for a pet portal account.

From our service providers and third parties with whom you directly share your Personal Information with.

  • To provide our Site and services.
  • To fulfil or meet the purpose for which you have provided the information.
  • To maintain and improve our existing Site and services and create new products, services, and features.
  • To provide marketing and advertising.
  • To personalize our Sites and services.
Commercial information. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. From when you complete a transaction with us.

From service providers and third parties who provide products and services or support on our behalf.

  • To provide our Site and services.
  • To fulfil or meet the purpose for which you have provided the information.
  • To maintain and improve our existing Site and services and create new products, services, and features.
  • To provide marketing and advertising.
  • To personalize our Sites and services.
Internet or other similar network activity. IP address, login data, unique device identifiers, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile device carrier and other technology on the devices you use to access the Site; as well as usage information, such as information about how you use the Site and our products and services, referring/exit web pages, date/time stamps, error logs, and the frequency of your use of the Site From our systems when you use our Sites, such as your IP address.

From service providers and third parties who provide products and services or support on our behalf.

  • To provide our Site and services.
  • To maintain and improve our existing Site and services and create new products, services, and features.
  • To provide marketing and advertising.
  • To personalize our Sites and services.
Professional or employment-related information. Job title and place of work. Directly from you when you provide it to us.

From service providers and third parties who provide products and services or support on our behalf.

To fulfil or meet the purpose for which you have provided the information. 

Disclosure of Personal Information for a Business Purpose

We have disclosed within the preceding 12 months the following categories of Personal Information to the following categories of third parties for a business purpose, including to our service providers and third parties with whom you direct us to share your Personal Information, and to comply with legal obligations:

Category of Third Parties Category of Personal Information
Affiliates, including our parent company

Service providers, contractors and vendors who provide products and services or support on our behalf

Third parties receiving Personal Information pursuant to a valid warrant, subpoena, court order or as necessary for the University to defend or exercise a legal claim or investigation

  • Identifiers
  • Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Commercial information
  • Internet or other similar network activity
  • Professional or employment-related information

Sale of Personal Information and Right to Opt-Out

The CCPA defines “sale” or “sell” as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we do disclose or make available Personal Information to third parties in order to receive certain services or benefits from them, such as in connection with cookies that third parties we partner with may have collected on our Site. If you have visited our Site in the preceding 12 months, cookies and other metadata about you may have been obtained by our third parties for their commercial use, unless you have disabled or opted-out of the use of “cookies” when you visited the Site.

The CCPA provides California residents with the right to opt-out of the sale of their Personal Information to third parties. To exercise the right to opt-out of the sale of your Personal Information, you (or your authorized representative) may submit a request to us by emailing us at [email protected] or calling us at 866-983-5817. Please note that your right to opt-out does not apply to our sharing of data with service providers, with whom we work and who are required to use the data only on our behalf. To opt-out of the sale of Personal Information collected through cookies, please visit our Cookie Policy.

Your California Privacy Rights

If you are a California resident, you have the following rights with respect to your Personal Information and subject to certain limitation under the CCPA:

  • Access Right. The right to know or request that we disclose what Personal Information of yours we collect, use, disclose, and sell over the preceding 12 months:
    • The categories of Personal Information we collected about you.
    • The categories of sources for the Personal Information we collected about you.
    • Our business or commercial purpose for collecting that Personal Information.
    • The categories of third parties with whom we share that Personal Information.
    • The specific pieces of Personal Information we collected about you.
    • If we disclosed your Personal Information for a business purpose, a list disclosing the disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
  • Deletion Right. The right to request that we delete Personal Information collected by us in certain circumstances provided by law.
  • Opt-out Right. The right to opt-out of the “sale” of your Personal Information by us. We do not currently “sell” your information, as that term is defined in the CCPA, and have not done so for the past twelve (12) months.

You also have the right not to receive discriminatory or differentiated treatment by us because you exercised any of these rights.

How to Exercise Your Access or Deletion Rights Under the CCPA

To exercise the access or deletion rights described above, please submit a request by:

We cannot respond to your request or provide you with Personal Information without verifying your identity or verifying your authority to make the request. To verify your identity, we will request that you confirm or match specific pieces of information you have previously provided to us. We will only use Personal Information provided in response to such a request in order to verify your identity or your authority to make the request. If we retain your Personal Information only in de-identified form, we will not attempt to re-identify your Personal Information from that de-identified data to verify your identity.

If you wish to authorize a third party to make a request on your behalf through an authorized representative, you must provide a valid California power of attorney or comparable documentation of written permission from you and verification of your identity.

Response Timing, Process, and Format

We will respond to your request within 45 days of receipt, provided, that we reserve the right to extend this period for an additional 45 days if necessary to verify your information and the veracity of your request or for other reasons permitted by law. We will notify you of any such extension prior to the end of the initial 45 day period. The information will be provided to you either by mail or electronically. Any disclosures we provide will only cover the 12-month period preceding the receipt of the request or explain the reasons we cannot comply with a request, if applicable.

For an Access Request, we will select a format to provide your Personal Information that is reasonably useable for transmittal of the information from one entity to another entity.

For a deletion request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. If an exception applies, we may deny your deletion request, and will inform you of the basis for the denial.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Governing Law

This Privacy Policy and any related disputes will be governed by and construed in accordance with the laws of the State of New York, exclusive of its choice of law provisions.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy related to our website, please feel free to contact us at the following email, telephone number or mailing address.

[email protected]

Toll Free: 866-983-5817

Headquarters:

3 Landmark Square Suite 515
Stamford, Connecticut 06901