Operations

Our Operations team’s main priority is supporting you, which is why you’ll be provided a dedicated regional manager who’s available to help in whatever way you need. Because of this, you can expect real relationships to form between you and your support team.

Meet The Team
Brainstorming meeting
Dog looking the camera and smiling

Our Approach

Think of us as your helpful neighbors who will work especially close with any practice or office manager to help them to acclimate and comfortably adjust to any shifts and changes. In fact, our regional team is happy to available to even visit your clinic prior to closing or speak with your associate DVMs if that helps you and your team to feel even more confident about the type of partner we will be for your practice. We’re incredibly responsive and are here for whatever the task that needs solving might be.

Senior Vice President Operations

Kelly Harbert

Kelly Harbert is the Senior Vice President Operations for Alliance Animal Health.

Kelly has over 25 years of experience working as a multi-unit leader in the retail industry. Prior to joining the Alliance team, Kelly served for 15 years as the Vice President of Stores and Operations for a 400 store retail chain where she lead the field organization and managed all aspects of the field and corporate operations.

Originally from Fairmont, WV. Kelly received a B.S. from West Virginia University. She currently resides in Upper Saddle River, NJ and is the proud dog mom of her 7 year old English Springer Spaniel Fitz-William “Mr. Fitz”.

  • Regional Manager

    Barbara Brower

    Barbara Brower is the regional manager in Nebraska and Kansas for Alliance Animal Health.

    Barbara recently joined our team from the human health side in managing hospital departments, as well as primary care and specialty clinics, for large hospital systems in Florida and Nebraska. Barbara has her BS in Medical Technology, an MS in Management and an MBA.

    Barbara resides in Lincoln, Nebraska with her husband Chuck and Cooper (service dog for Chuck) and Puffer (rescue cat).

  • Director of Field Business Operations

    Michael Strickler

    Michael comes to us with over 25 years of experience in the Retail and Services industry both in the field and in corporate office operations. He has worked for companies across the retail industry including the Walt Disney Company, The Avenue Brands, Transworld Entertainment and most recently the Jimmy Jazz group. He is joining our operations team as a key player to help us streamline our processes and continue to support the field operations team to better serve the partners and practices.

    Michael’s ability to integrate new ideas and utilize his analytical skills has allowed him to work efficiently and collaboratively with many different partners throughout his career; resulting in developing legacy best practices and partnerships with Marketing, Finance, IT Systems.

  • Regional Director

    Erin Pierce

    Erin Pierce is the Regional Director of the Southeast Region for Alliance Animal Health.

    Erin is a strong operational leader with over 20 years of leadership experience in the veterinary industry, with the last 12 years as a multi-unit leader. Her passion is around people development, knowing that by developing our teams, we are better able to take care of our patients. She believes in leading through servant leadership, relationship building, and collaboration.

    Erin currently resides in Florida with her husband, two daughters, 2 dogs, and 3 cats.

  • Regional Director

    Jessica Currie

    Jessica Currie is the regional director overseeing the South Central regions for Alliance Animal Health.

    Jessica has over 18 years experience in an operations management role with 3 years solely dedicated to Human Resource management. Her passion is to continue to build upon her 8 years multi-unit operations role within the animal healthcare industry with a focus on leading through the servant leadership platform.

    Jessica resides in North West Arkansas with her husband and 3 kids.

  • Regional Director

    Jaime Quinn

    Jaime Quinn is a Director in New York for Alliance Animal Health.

    Jaime is a seasoned healthcare operations manager with over 10 years of experience in the NYC market . Prior to joining Alliance, she was a multi-site manager for the largest physical therapy company in the Northeast. Jaime received a Doctorate in Physical Therapy from Touro College and a Bachelor of Science from Cornell University .

    Jaime resides in Brooklyn and enjoys being active and exploring NYC with her daughter.

  • Regional Director

    Roger Zinn

    He is a dedicated, goal-driven, and compassionate individual with over 20 years of veterinary industry experience. His versatile background consists ofmulti-site management, coaching and development, academia, journalism, public speaking, and animal healthcare.

    He studied Animal Science and Veterinary Technology at Sul Ross State University and is a graduate of Colorado State University’s Veterinary Management Institute earning an Executive Certificate in Veterinary Business Administration. In 2014, he earned his CVPM designation through the Veterinary Hospitals Managers Association.

    His clinical experience is in both primary care and specialty/ER medicine. He joins us most recently from NVA (National Veterinary Associates) where he ran operations for the South Texas Gulf Coast region. He has authored numerus articles regarding various topics that affect the veterinary industry for national magazines such as DVM360 Firstline and VETTED. Roger was also an educator on the side for many years teaching surgery, anesthesia, and radiology as an adjunct professor for Houston Community College’s Veterinary Paramedic Program. He continued his passion in training and development as the regional TECHspertfor Zoetis, formally Pfizer Animal Health, speaking to veterinarians and support staff about feline compliance and the evidence of heartworm disease in cats.

  • Regional Manager

    Bonnie Johnson

    Bonnie Johnson is a Regional Manager for Alliance Animal Health.

    Bonnie is an experienced multi-unit leader who believes in the power behind leading with empathy and vulnerability. She leads with communication as the primary foundation of success.

    She has been working in leadership roles in the Veterinary field for the past 7 years and has been in operations for over 10 years.

  • Regional Manager

    Cassy Valle

    Cassy Valle is a Regional Manager for Alliance Animal Health.

    Cassy is an effective manager of hospital operations with a proven ability to motivate and direct teams. Growing thriving cultures in each individual hospital. Cassy has 20 years in the veterinary industry and has done every job inside the hospital. She loves multi-unit management and has overseen as many as 15 locations at one time.

    She has helped integrate new acquisitions and helped with the start up of a new build location. Building the practice from construction start up to meeting monthly revenue budgets in 8 months. She previously worked in a privately owned hospital as practice manager. she spent 14 years leading this hospital.

    Outside of work she loves anything outdoors, gardening, hiking, and yoga.

  • Regional Manager

    Sandra Sabatino

    Sandra is bringing fourteen years of experience in veterinary leadership to her new role with Alliance Animal Health. She started her career at Banfield Pet Hospital as a Hospital Manager and Field Trainer. She then became the Director of Operations for the SPCA where she implemented new programs that improved operations and efficiency of the shelter. Sandra's most recent position was as Hospital Manager with VCA where she oversaw the operations of the hospital as well as ensuring quality of care for pets and exceptional client experience.

    In her free time, Sandra enjoys spending time with her husband Sal, her nine year-old rottweiler Ivan, her twenty year-old cat Izzy, and fifteen year-old cat Minnie. At home, she spends much of her day ensuring that Ivan doesn't succeed in killing the Xyzal owl and the General offering car insurance when he sees them come across the TV.

  • Regional Manager

    Christy Kenaga

    Christy Kenaga is the regional Manager in Northwest Arkansas and Oklahoma for Alliance Animal Health.

    Christy is a native of Fayetteville, AR. and attended the University of Arkansas, where she obtained her biology degree. She then went on to earn her Masters in Health Care Administration from Oklahoma State University in Tulsa. She has been in Healthcare Management for 10 years, with 6 of those years being in Regional Management over multiple clinics.

    She resides in Arkansas with her husband, two young daughters, and two dogs. They are avid Arkansas Razorback fans, and enjoy spending time with their friends & family calling those HOGS! "

  • Regional Manager

    Emily Langsdon

    Emily Langsdon is the regional manager in Indiana for Alliance Animal Health.

    Emily is a seasoned Operations Manager with over 15 years of Veterinary Practice Management experience in various roles. Before joining Alliance, Emily served as the Operations Director for Noah’s Animal Hospitals, a practice group with 8 locations including 3 emergency facilities and two referral/specialty centers.

    Emily resides in Indianapolis where she and her husband are constantly entertained by the antics of their three pugs.

  • Regional Manager

    Jamaal Williams

    Jamaal Williams is the regional manager in St Louis and Southern Illinois for Alliance Animal Health.

    Jamaal has over 15 years’ experience in operation management roles with 4 years solely dedicated to Veterinary Care. Before joining Alliance, Jamaal was a multi-unit manager within the animal healthcare industry.

    In his spare time he is an actively volunteering in his community and enjoys cooking for his family. Jamaal recently relocated to St. Louis, MO with his beautiful wife and 2 kids.

  • Regional Manager

    Jasmyne Wright

    Jasmyne Wright is the regional manager in Central Arkansas and Mississippi for Alliance Animal Health.

    Jasmyne has over 10 years of experience in the veterinary industry. She obtained a BA in business & administration from Post University as well as her CVT(Certified Veterinary Technician) status from Penn Foster.

    Jasmyne resides in Arkansas with her husband, four amazing kids, and their bunny named Ice.

  • Regional Manager

    Kelli Colon

    Kelli Colón is the regional manager in Florida for Alliance Animal Health.

    Kelli has 20 years’ experience in an operations management role. Before joining Alliance, Kelli served as the Informatics Project & Regional Manager for one of the largest multi-site pain management practices on the east coast. During her tenure in the industry, Kelli successfully led over 50 locations.

    Kelli has recently relocated to Florida and looks forward to becoming an active member of the community. She resides there with her husband, a retired US Army wounded Veteran.

  • Regional Manager

    Robert Mitelman

    Robert Mitelman is the regional manager in North Georgia for Alliance Animal Health.

    Robert has over 13 years’ experience in healthcare operations management in the dental industry as well as with a large hospital system. Prior to joining Alliance, Robert was a multi-unit regional manager with a dental service organization for 4 years.

    Originally born and raised in Texas, Robert moved to Georgia in 2006 with his wife and 3 daughters.

  • Regional Manager

    Rich Poling

    Rich is a very people-driven person. He has a great passion for leadership through education and relationship building. Rich’s “from-the-side” leadership style has a proven track record for helping create growth and team retention.

    Rich comes to us with over 15 years experience in the dental industry. In 2006, he was introduced to dentistry through a friend, and that is where he found his passion for helping people feel better. Rich has worked his way through the industry from being a chairside dental assistant, Clinical Coordinator, Operations Manager, Director of Operations, and a Regional Manager for some of the largest Dental Service Organizations in the country. Through effective communication, servant leadership, and relationship building, Rich has helped create and build strategic teams of success that are geared towards patient care and team growth. He is excited to utilize the talents and skills that he has acquired over the years to help support and partner with the doctors and staff in their pursuit to give the best veterinary care possible.

    One of the best quotes I try to live by is, “People don’t care how much you know, until they know how much you care.”

  • Regional Manager

    Stacey McKnight

    Stacey McKnight is the regional manager in South Georgia for Alliance Animal Health.

    Stacey entered the veterinary field in 2008 with a background in Administration, Human Resources, and Sales. She became a Certified Veterinary Practice Manager in 2015.

    She and her husband, Dr. Andrew McKnight, remain owners of Fairview Animal Hospital in Ellenwood, GA.

  • Regional Manager

    Ange Priest

    Ange joins us with over 20 years of experience in the Veterinary industry. Ranging from private practice to emergency care, dental specialty and large corporate vet groups. Her true passion is helping managers and partners understand their business through financials and then helping them come up with creative solutions to achieve goals. She joins us most recently from NVA where she worked as a Regional Manager of Operations covering over 40 hospitals. During her time with NVA she helped develop multiple hospital managers who went on to get promoted to Associate Manger of Regional Operations. Ange attended Missouri State University where she studied business administration with an emphasis on small business management. In her free time she enjoys gardening, antiquing with her husband, and watching her 14 year old daughter on the softball field. She is married for 17 years and has 4 daughters and 1 granddaughter. We cant forget to mention her two very spoiled dogs. Rudy a 6 year old German Shepherd rescue who protects the house and anyone in it. Lulu (short for Louise) is a 3 year old French Bulldog who unfortunately now thinks she is a German Shepherd. Dogs only a mother could love for sure!

  • Regional Manager

    James McAlister

    James has over 25 years in leadership roles in retail, pet, and veterinary industries. He recently joins us from PetIQ where he served as a Senior Area Manager running operations for multiple veterinary wellness centers and Field Offices across Florida, Missouri, Ohio, Illinois, Indiana, Nebraska, and Tennessee to name a few. He loves being a Servant Leader by focusing on the growth, development and well-being of his teams. James studied Education at the University of Cincinnati. He is originally from Indiana but Cincinnati, OH is now home. He’s a father of 6 children ages 31,19,16,14,9,7 and one fur baby, “JuneBug”, his coon-hound beagle! In his free time, James enjoys spending time with his children outdoors and an occasional round of golf. James also served in the US Army, 10th Mountain Division.

  • Regional Manager

    Amanda Ziegler

    Amanda joins us with over 20 years of experience in the veterinary industry. She spent 10 years in specialty hospital settings, including emergency, ICU, and specialty surgery. While in these roles she discovered a passion to make a difference in her co-workers' lives as well as to the pets. In this found passion Amanda decided to transition into management.

    Prior to joining Alliance, she most recently managed new animal urgent care openings across 4 different states. Amanda is thrilled to partner with the doctors and staff to produce creative solutions with the skills acquired through the years to achieve the best veterinary care possible.

    Amanda is relocating to the New England area and is excited to explore and become part of the community with her boyfriend, bonus daughter and pets (2 dogs, Rhea, and Adelaide, as well 3 cats, Kratos, Pi and TyLee). She spends her free time enjoying the outdoors, including photography, kayaking, and snorkeling.

  • Regional Manager

    Lee Defelice

    She has a proven track record of leading meaningful operational efforts and building strong relationships with her team. She has worked in the field managing multi-site animal hospitals for over 15 years. She took a few years to explore human healthcare management in Occupational Health and Urgent care. She is very excited to join the Alliance Family and make it her new family! In her free time, Lee enjoys boating, spending time with family and friends and kickboxing. She enjoys music and reading as well!

Director, Learning and Development

Michael Spanbauer

Mike Spanbauer is the Director of Learning and Development for Alliance Animal Health.

A proven leader with over 16 years experience in Pharmaceutical industry between sales leadership, training and development.

Mike excels at managing large-scale training projects while simultaneously offering training support and developing comprehensive learning content that fosters a growth mindset. His process-driven approach to project management and instructional design enables him to deliver high-quality learning programs that address specific business goals and reinforce company standards, all while promoting a positive learning culture.

he is known for his strong track record of building profitable relationships with executives, peers, clients, business partners and employees. Mike is a true believer that the two critical things to the success of an organization are its people and its culture. With a passion for learning and seeing growth in others.

Mike received his B.A. in Business Administration & Management from D’Youville College. he calls Grand Island Home (a small town outside of Buffalo, NY) with his wife, Kelly, two children Elise Rose and Anthony John. As a family, they enjoy traveling and recently welcomed a new puppy to their family, a cava-poo named Bo.

  • Manager of Learning and Development

    Caitlin Berkley

    Caitlin has over 10 years of experience in the veterinary field. Caitlin has experience leading teams to become a cohesive, highly functioning force. She also helped create a positive culture and work environment with in the veterinary practice by incorporating open-door/collaborative management approach.

    Caitlin took the the time to work the floor every day with the staff and adjusted protocols and schedules to firt the needs of the staff and clientele. Caitlin is very team-oriented person and enjoy building crossfunctional relationships. She also enjoy teaching other the skills she has gained over the last 10 years in veterinary medicine. Prior to hospital management, Caitlin has worked in many other capacities of veterinary medicine such as zoo/aquarium, emergency, and specialty.

    Caitlin received her Bachelors in Zoology and Scuba Diving from Western Illniois University. She also obtained her LVT in 2016, CVBL in 2020 and CCFP in 2022. Caitlin currently resides in Cypress, TX with her husband, son and two dogs.

  • Learning and Development Manager

    Sabrina Beck

    She has been in the veterinary industry for over 20 years and has practiced as a credentialed technician and more recently as a Practice Manager. The years spent in day practice, emergency, ICU and specialty practices has made her realize her true passions within veterinary medicine. Veterinary medicine is in her blood and can not imagine a life away from the industry. She joins us from a small corporate company as a Practice Manager, where she was able to build a team which resulted in a very successful clinic. While organizing the practice inventory, COGS, and developing both a marketing campaign and a training program that allowed the clinic to thrive, she realized that her true passion lies in enabling and empowering others to create a happy, healthy and successful practice. Her thoughts as to how to make that happen is to be part of a team who’s purpose is to develop people and teams so they can reach their full potential. She lives in Florida with her husband and menagerie of animals that continually grows…3 standard poodles, 3 cats, a horse, 2 mini donkeys, a pig and many chickens and ducks. In her “off” time she loves training with her dogs and performs in agility, rally and other dog related sports. She is living her dream life.